RETURN POLICY
Last updated August 01, 2020

Thank you for your purchase! If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within one hundred eighty (180) days of the purchase date. All returned items must be in new and unused condition, You do not need to have good retail packaging. 
RETURN PROCESS
To return an item, place the item securely in your own packaging. Be sure to include your order number and mail to the following address:
 
FloFX
Attn: Returns
423 Coal Creek Road STE 1
Cedar City, UT 84721
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
     ●     FloFX NoFlo Waterproof membrane rolls.
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
     ●     Items must be in unused and resalable condition.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
435-559-8821
orders@flofx.com
SHIPPING & DELIVERY POLICY
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping
We offer free Free standard shipping on orders over $120. Orders under $120 ship for a flat fee of $5.00 
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
 Next Day Air Call for shipping quote
 Two Day Air Call for shipping quote
To get an expedited shipping quote, send us your order details along with items needed, requested delivery date and shipping address. Contact us as 435-559-8821 (call or text) or orders@flofx.com
All times and dates given for delivery are provided to us directly from the UPS or USPS. All delivery times are estimates given by UPS or USPS and are out of our control.  We will do our part to get the shipment out on the guaranteed ship date. 
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.